Refund policy

Do you not like your new goodies? If this is the case, you can return your item(s) to us provided:

  • Items are returned within 15 days of purchase
  • Items are in an unused, resalable condition
  • Items have all packaging and tags intact 

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The Size Chart is there to see and use. If you're unable to measure your child, please measure a dress that they already own for sizing or Contact Us. We are happy to measure the product for you.​

Please check the size guide before buying. All clothes are made to the standard measurements stated.

​PLEASE NOTE: Sale items can NOT be return                   

DO I HAVE TO PAY FOR RETURNS?  Yes. Return postage is the responsibility of the customer. 

NON-REFUNDABLE ITEMS

  • All the Bonnet, Headbands, Hair Clips, Bloomers/Knickers or Socks
  • Sale items
MORE INFORMATION

  • Original shipping charge is non-refundable - if you received free shipping for spending over a certain amount and your refund takes your total order amount under the spend threshold we will also deduct the appropriate shipping fee from your order

  • Once we receive your return we will inspect the item(s) to ensure they have been returned in line with our returns policy. Please allow 10 working days for your return to be inspected and 3-5 working days for the payment to be credited back to your account.

  • We reserve the right not to issue a refund if the item(s) have been returned outside the terms of our returns policy.​

LATE OR MISSING REFUNDS

If you haven’t received a refund yet (allowing 15 working days for your return to be processed and the funds to be returned to your original payment method), first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this Contact Us and we will work with you to resolve the issue.

​Pop the parcel in the post and make sure to obtain proof of postage in case of loss of post (we will not be responsible for missing parcels returned to us).